I booked my rental car 2 months ago but found myself awake late at night the night before we picked up our car gripped with fear of potentially long lines, unhelpful staff and a 2.5 + hour wait after reading this locations reviews (see below)So we were pleasantly surprised to find a short line, very helpful and friendly staff and were in and out of the rental center within 20 minutes. I can see how this place could become a bit more nightmarish during peak season, but our experience was nothing but pleasant. Im just glad we didnt bail over the bad reviews and subject ourselves to a taxi out to the airport. Recommend!
This place is truly ridiculous. We have been waiting in line for 3h+ before we even got a glimpse at one of the rental cars. However, this didnt seem to bother the staff at all who have been going about their business without a care in the world. Do yourself a favor and take a cab to the airport in order to rent your car there. Or get a flight. Or a horse chariot. Or walk. Anything would be more reasonable than renting a car from this place.Edit: also - due to the aforementioned circumstances - I missed the GODDAMN World Cup final!!!
The worst car rental experience you can have. I am a regular long term enterprise client and pretty much the only reason I never check reviews and bluntly book with them globally. In Portugal however, you are not dealing with enterprise but with a horrible third party called Guerlin who are nothing short of robbers. I had an online booking already and the staff there talked me into cancelling suggesting she can book me with small surcharge for an upgrade. I naively accepted only to realize upon return of the car that not only she has booked me one day short for, but also has forced me into full insurance (which I dont need because my credit card covers it), so I paid double the amount of my own booking for even a shorter period. When talked to the guy upon returning the car in Faro they were the most unhelpful ever! Not taking responsibility at all! Just avoid enterprise in Portugal AT ALL COSTS!!!
Cest la premire fois que je laisse un avis mais a vaut le coup !! Pire exprience. Attente trs trs longue. Manque de personnels. Aucune organisation!! Vraiment , vraiment VITER !!
10 agosto 2018: Siamo in coda da pi di un'ora e chiss quando riusciremo a metterci in viaggio. E SE riusciremo. Mattinata (con noleggio pagato) persa. Ci ho messo meno a comprarla, una macchina. Chiss come andr il noleggio, vista l organizzazione....Rettifico la mia recensione (inizialmente ad 1 stella) in quanto si trattava di una giornata anomala e lo staff si giustificato. Di fatto il noleggio non ha presentato problemi e la riconsegna in sede diversa stata molto veloce.
Enterprise Rent-A-Car é Portugal Aluguer de carros com sede em Lisboa, Lisboa. Enterprise Rent-A-Car está localizado na Av. Álvares Cabral 45B, 1250-016 Lisboa, Portugal.
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